![]() ![]() If you are out of stock and have oversold, either of these reason codes should be used.This code should be used if the customer has returned their product to you whether used or not.Please use "Customer Return" as the reason code for all customer returns (opened or unopened) This code should be used only when an item is returned to the sender (you) by your carrier.You can reach out to your customer via ticket to see if they are able to provide a corrected shipping address.This code should be used if the customer's address is missing crucial information for successful delivery (ex.This code should be used when the customer's address is not a valid, confirmed US shipping address and/or is being rejected by your shipping software.Please see below for direction on when to use each of these reason codes. You will be presented with eleven reason codes to choose form when refunding the order. Select the appropriate reason from the options provided, then click "Apply." ![]() Finally, you will be asked to determine how many units to refund (if greater than 1 was ordered) and provide the reason that you are issuing a refund. ![]() This will generate an additional prompt, asking you to confirm your decision. This will take you to the Order Details page for that order.įrom the Order Details page, find the "Action" column in the section labeled "Line Items".Įxpand the drop-down menu and select "Return Item". Once you have located the order you want to refund, click the Gear Icon at the right end of the corresponding row. Your Orders view will adjust to reflect your specified criteria. You can sort by Order Status,, Tracking Number, or Order ID and more in order to filter for relevant order(s).Įnter your desired information in the search fields, then click the blue Search button. Link to "Orders" Page on CommerceInterfaceįrom the Orders page, use the “Search” tool at the upper-right corner of the page to find the order you would like to issue a refund for. ![]()
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